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pjcpllc
Level 1

Iphone app stopped working for attaching receipts november 2021

iphone app SELF-EMPLOYED stopped working for attaching receipts since 11/2021
2 Comments 2
GlinetteC
Moderator

Iphone app stopped working for attaching receipts november 2021

Hello, pjcpllc.

 

Are you receiving a specific error message when attempting to attach receipts? Any additional details you can provide me will help to ensure a timely solution.

 

In the meantime, you can try clearing your app's data to refresh the program and help resolve some common issues in the program.

 

Here's how:

 

  1. Go to your phone Settings. 
  2. Tap Apps and Notifications.
  3. Look for the QuickBooks Self-Employed app.
  4. Select Reset App Data.

 

If you're getting the same results,  I'd suggest uninstalling and reinstalling the app. This resolves any data issue that causes the problem. Otherwise, contact our Customer Care Support team to have this better check. 

 

 

Let me know in the comments if you have other concerns about uploading receipts in QuickBooks Self-Employed @pjcpllc. I'm always around to help. 

MarkCPO
Level 3

Iphone app stopped working for attaching receipts november 2021

You aren’t the only one. It has been broken for at least two months. Several other complaints about this and emails stating resolution, but it is still broken. 

It doesn’t seem likely to be fixed at this point. 

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