"Getting back? Have you tried reaching anyone with customer service? It is truly an extremely disappointing experience." @LPA Productions 

It is absolutely insane the way Intuit has set up this "forum" filled with Quickbooks Team Members, and yet none of them seem to have any way to actually reach out to Quickbooks.

This is truly the only company I've ever seen that works this way. They have this entire message board filled with customers explaining directly to Quickbooks employees what they need, and their response is "That's a lot of words. Why don't you reach out to Quickbooks and tell them what you want?" As if it doesn't say "Quickbooks Employee" right under their username. 

I've never even seen Quickbooks employees on here say something as simple as "Wow, it seems like a lot of you have the same concern. Thanks for taking the time to articulate it so well. In light of this, we've compiled your concerns on a ticket to submit directly to our developers team and/or supervisors to make sure this is addressed. Here is the ticket number where customers can follow up on if/when developers can get to this."

Intuit is so out of touch and is killing their own product by refusing to actually acknowledge the valuable feedback customers have been providing.

If you were looking for a sign to move to different accounting software, this thread should be it.

The Quickbook Online invoices are terrible.  It is unprofessional looking and there is no flexibility in providing a similar look.  I can't show which of my people entered a particular time event like before.  The description field is too narrow and the rate and price fields are too wide and you can't adjust it.  

I agree with the general consensus here. QBO was bad from the beginning: designed and tested by non-accountants/bookkeepers. And with every change, it gets worse and worse. More colors and options, but usability is terrible. I am 69 yrs old and thinking of moving my clients to other packages, at my cost. It's embarrassing!

And where did they get the idea that telling us it's OK, and slamming us with pop-ups will solve the problem? I think Intuit has ruined a good thing and will eventually do it with all of their products.