"Getting back? Have you tried reaching anyone with customer service? It is truly an extremely disappointing experience." @LPA Productions 

It is absolutely insane the way Intuit has set up this "forum" filled with Quickbooks Team Members, and yet none of them seem to have any way to actually reach out to Quickbooks.

This is truly the only company I've ever seen that works this way. They have this entire message board filled with customers explaining directly to Quickbooks employees what they need, and their response is "That's a lot of words. Why don't you reach out to Quickbooks and tell them what you want?" As if it doesn't say "Quickbooks Employee" right under their username. 

I've never even seen Quickbooks employees on here say something as simple as "Wow, it seems like a lot of you have the same concern. Thanks for taking the time to articulate it so well. In light of this, we've compiled your concerns on a ticket to submit directly to our developers team and/or supervisors to make sure this is addressed. Here is the ticket number where customers can follow up on if/when developers can get to this."

Intuit is so out of touch and is killing their own product by refusing to actually acknowledge the valuable feedback customers have been providing.

If you were looking for a sign to move to different accounting software, this thread should be it.

The Quickbook Online invoices are terrible.  It is unprofessional looking and there is no flexibility in providing a similar look.  I can't show which of my people entered a particular time event like before.  The description field is too narrow and the rate and price fields are too wide and you can't adjust it.  

I agree with the general consensus here. QBO was bad from the beginning: designed and tested by non-accountants/bookkeepers. And with every change, it gets worse and worse. More colors and options, but usability is terrible. I am 69 yrs old and thinking of moving my clients to other packages, at my cost. It's embarrassing!

And where did they get the idea that telling us it's OK, and slamming us with pop-ups will solve the problem? I think Intuit has ruined a good thing and will eventually do it with all of their products. 

I can't believe this is professional software, I've been in business ten years and the first invoice I made in word looked more professional than this.

-no ability to bill different people at the same company without changing the company name

-no ability to put in the NAME OF THE JOB on the invoice

-no ability to put in the NAME OF DIFFERENT PARTS OF A JOB on the invoice

-takes an hour to try to put your own logo in there, is a total runaround, and can't really be personalized in the end.

-clearly nobody is happy with the product, yet QB continues to roll out change after change, as if small business owners have nothing better to do than spend hours a month learning and re-learning where stuff has moved to in a simple program they just want to use to send invoices.  It's a constant insult and if my book keeper wasn't so busy we would have switched over a while ago. 

Are people just trying to make their jobs seem useful by changing stuff that worked better before?  The software should serve us, the business owners using it, not what looks good for developers in meetings to seem busy, and not, as is claimed in this thread, "for the clients" receiving invoices.  We are the ones interfacing with the clients we should get a say. 

I'll go ahead and give more feedback to the dev team for them to ignore.