Is anyone having issues opening/editing invoices in the qb app? Works fine through a browser so it happens to be an app issue.

Welcome to the QuickBooks Community, harrisonhal.  I see you're looking for guidance to resolve this invoice issue in QuickBooks. I can share some pointers on how to refresh your data on your QuickBooks Online Mobile Application.

When you refresh data in the QBO mobile app, it retrieves the most up-to-date information, such as transactions, customer details, and financial reports, from the QBO servers, allowing you to view the latest data on your mobile device.

Follow these steps:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears Caution. However, if there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.
4. Tap Refresh to confirm.

Android

1. Go to Menu ☰. Tap More Options.
2. Tap Settings then, Refresh Data.
3. Tap YES to confirm.

If this option above isn't working on your end, you may want to uninstall and reinstall your QBO mobile app as it will be another way to set your app to the most up-to-date feature. After that, create your invoice again to see the results. 

Additionally, if you want to change your item types, QuickBooks Online will help you categorize your products and services for better tracking. Visit this page for guidance: Change product and service item types in QuickBooks Online.

I hope this explanation helps clarify the concept of refreshing data in the QBO mobile app. With that information, it should clear some confusion. If you have more questions about your sales transaction. Do leave a post whenever you have other questions. Take care!

My guys in the field are having major issues this week with the app.

1.  Trying to turn estimate in invoice after hitting convert, the app doesn’t do anything, just stays on screen.  You have to hit escape, get out & go back in to the customers screen.  It converts it in the background but what a pain to have to go back in, etc.  

2.  Also having trouble pulling up customers by name or address- can’t pull up by address anymore.

Please fix the APP!

I also forgot to note that the instructions below that the moderator noted do not match up with the QB app help options.  I could NOT find a refresh data option anywhere.  Can you please clarify?  Under help in the app, there was only under Help: Articles & Support or Ask QB assistant a question.

Hello there, @SophiaGTP. Here's an additional step to fix any QuickBooks Online app (QBO) errors you're currently experiencing.

I understand the importance of resolving this to manage your business tasks within QBO. The cache data can become full and may affect the way we work with QuickBooks. In resolving this, you may troubleshoot any app-related issues to fix any cached data that seems to be causing the problem on your mobile app. Follow the steps below on how.

1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
2. Close and restart the app.
3. Here's how to clear app data:
   1. Open your device's Settings.
   2. Select Apps.
   3. From the list, choose the QuickBooks app and select Storage.
   4. Click Clear data.
4. Power down and restart your device.

If you are still experiencing the issue, I suggest uninstalling the QBO app from your device and reinstalling it. This process will ensure you have the latest version of the QBO app installed to resolve any errors.

On the other hand, you may also visit this link for additional knowledge about personalizing your invoices in QBO: Customize invoices on the QuickBooks Online mobile app.

For more questions about managing invoices or any QuickBooks-related concerns, let me know by replying below. I'm more than happy to help. Keep safe!

I have done all of the above.

I understand the inconvenience this has caused you, @SophiaGTP. This isn't the experience we want you to have. 

Allow me to route you to our support. Since you're still having problems despite following the steps above, I recommend contacting our QuickBooks Online (QBO) support since they have the necessary tools and the capability to help you further.

Here's how:

1. In your QBO account, select Help (?).
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.
4. Type your concern. Then click Continue.
5. You may choose Callback, Appointment, or Chat as your way to connect with us.
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number.
7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Ch

I can also see based on your screenshot that you're sending statements to your customer. This is why the previous balance of your last invoice was included in the latest transaction. I'd recommend sending a separate invoice so that it will post the actual due of the sale. 

Moreover, I've included a detailed resource about emailing sales forms that may come in handy moving forward: Email sales forms.
 

If there's anything else you'd like to do regarding your invoices, let me know the details. Just reply here and I'll ensure your needs are taken care of. See you soon.

It's a SHAME that this is STILL an issue for almost 2 years. All these other updates are not useful when the foundational functions of the software are destroyed. I've done everything you've done and still no fixes. 

Hello there, KingNeptune. It's unfortunate to hear about your ongoing issues with opening and editing invoices in the QuickBooks app. I understand that this recurring problem has been frustrating for you, especially when critical functions like invoicing are impacted.

At this point, if you've already gone through all of the troubleshooting steps, such as fixing common errors and reinstalling the QuickBooks Online app, but the issue persists, it's best to contact our support team to look into it further and, if necessary, open a ticket.

To reach them, you can log in to your QuickBooks Online account through a web browser and follow these steps:

1. Go to Help (?).
2. Select the Search tab, then Contact Us.
3. Enter a description of your concern, then hit Continue.
4. Choose a way to connect:

• Chat with a live support.
• Get a callback from the next available support.

Be sure to check their Support Hours for availability.

Feel free to post your concerns in the Community or any follow-up questions in this thread. I'll be happy to assist.