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britny516@gmail.
Level 1

Is anyone having trouble scheduling Bill Pay? For 2 days all I get is a spinning wheel when I select QB schedule payment. I've tried numerous browsers. Help?

I've also tried 2 different computers just in case. Is Quickbooks down?
2 Comments 2
Bryan_M
QuickBooks Team

Is anyone having trouble scheduling Bill Pay? For 2 days all I get is a spinning wheel when I select QB schedule payment. I've tried numerous browsers. Help?

I'm glad that you posted here in the Community, britny.

 

Currently, there's an ongoing investigation (INV-80704) about the issue with Bill pay. Rest assured that our Engineering Team is dedicated to working to implement a solution that will fix this issue.

 

While we're unable to tell when this issue will be resolved, I recommend contacting our Phone support team. They can add you to our notification lists, and once updates are available we'll notify you through email.

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online, then click the Help (?) icon.
  2. Select the Search icon
  3. Select Contact Us.
  4. Enter your concern in the box below What can help you with?, then click Continue.
  5. Select How would you like to connect with us? either Have us all you or Chat with us.

 

For future reference, if you want to deny a payment transaction in Online Pay. You can read through this article: Cancel a bill payment in Online Bill Pay.

 

If questions pop into your mind about QuickBooks Bill Pay, route back yourself here. We'll be happy to answer it. Keep safe and have a good day!

Fiat Lux - ASIA
Level 15

Is anyone having trouble scheduling Bill Pay? For 2 days all I get is a spinning wheel when I select QB schedule payment. I've tried numerous browsers. Help?

britny516@gmail. 

Signup for a separate Melio account for free to integrate with QBO and try to schedule the bill payment. Did you encounter the same issue? 

https://affiliates.meliopayments.com/pricing

 

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