Agreed! Don't use Quickbooks Online! I am already beginning to prepare for the unfortunate project of leaving QBO this year. The changes they keep making to the software is full of glitches, adding to what was already a frustrating user experience. Modern reports is an epic failure, now the chart of accounts seems to be broken (won't sort properly, not to mention it's grueling trying to clean up or standardize), preferred pricing is only given through an accounting firm (old school ridiculous), and the list goes on. The company honestly became too big and have zero clue what they are doing. Development is outsourced to India, which clearly shows in the work product. I know because one of the execs at Intuit forwarded my complaint email to their dev team in India. I attempted to correspond with 10+ resources over there for a few months but they ultimately came up short. Terrible company.
