Hello there, @almosthome-gmavt. It's possible that the payment may not have been properly applied to the invoice.
Could you confirm how the payment was processed? For instance, if you recorded it as a bank deposit, this would impact your Accounts Receivable and require linking through the Receive Payment option. If the payment was processed differently, could you please provide more details so we can better understand the issue?
On the other hand, here's how you can properly record invoice payment:
- From the left-hand navigation panel, go to My Apps.
- Select the Customers Hub and click the Customer tab, locate the specific invoice for which you want to review the payment.
- Locate and select your preferred customer.
- Go to the Transaction List tab.
- Locate the overdue invoice.
- Click the Receive payment link to link the payment to the invoice.

We're all ears if you have more questions about managing your invoices. You can also add any other QuickBooks concerns you might have. We'd be happy to help.