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dandb
Level 2

Is there a report that will show all the emailed invoices that were undeliverable instead of looking through customer list?

 
3 Comments 3
Catherine_B
QuickBooks Team

Is there a report that will show all the emailed invoices that were undeliverable instead of looking through customer list?

Hi there, dandb.

As of now, we can’t track undeliverable invoices through a report. However, you can check the Audit Log to identify invoices that were emailed.
 

Here’s how:

  1. At the Gear icon, choose Audit Log under the Tools section.
  2. Click Filter at the upper left of the window.
  3. You can filter the User, Date and Events.
  4. For the Events section, choose Show only these events and check Transactions.
    Choose these options for:
    Show: All transactions
    Using: Accounts Receivable (A/R)
  5. Click Apply once done.

If you have other questions, don’t hesitate to post again or hit the reply button. Have a blissful day!

sancrisme
Level 2

Is there a report that will show all the emailed invoices that were undeliverable instead of looking through customer list?

When will we have that report? It's crucial for a billing department to know which invoices were delivered and which ones bounced back.

 

Much appreciated!!

ChristieAnn
QuickBooks Team

Is there a report that will show all the emailed invoices that were undeliverable instead of looking through customer list?

Hi there, sancrisme.

 

Thank you for coming back to the QuickBooks Community. I'll be sharing details about the timeframe of the feature to be available. Then, ensure you can send feedback so your suggestion is forwarded to the Product Development Team. 

 

QuickBooks is continuously improving the product's features to better meet the needs of our customers. With this, our engineering team is constantly working on new features that may be considered in the future. However, we are unable to provide a specific time frame as to when the option to run a report that indicates the delivered and undelivered invoices entries.

 

For now, I suggest going to the Gear icon in QuickBooks Online. From there, you're able to choose Feedback to submit a request to have a report that will show all the emailed invoices that were delivered and which ones bounced back. Any recommendations are sent to our engineer for consideration in future updates.

 

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

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