It's nice to see you here, @bill12.
I’m here to share a few details about voiding and un-voiding an invoice transaction in QuickBooks Online (QBO).
Currently, there isn’t an option to un-void a transaction in QBO. Once an invoice is voided, it can only be recorded back by recreating it.
You can use the Audit Log Report to figure out the exact information that was on the invoice. Here’s how:
1. Go to Reports.
2. Enter Audit Log in the search box.
3. In the report, locate the voided invoice.
4. Click the View hyperlink.
5. Hit Show all.
I’ve attached screenshots below for your reference.
After performing the steps above, you’re now ready to manually re-create the invoice. You can check out this article for further information: How to create an invoice.
That’s it. Please let me know if you have questions or clarifications. I’ll be here to help. Take care and enjoy the rest of your day!
When I click on the link to the original Invoice in the Audit Logs it still shows up marked VOID and while all the line items are there the dollar values have all been zeroed out. I can't find a Show All link. Did something change?
When I click on the link to the original Invoice in the Audit Logs it shows up marked VOID and while all the line items are there the dollar values have all been zeroed out. I can't find a Show All link. Did something change?
If you're not able to see the Show All option, then I recommend signing into your QuickBooks account through a private browser. This will allow QuickBooks to load as a fresh page to remove any error messages or glitches that may be occurring within your account. Here's how:
If this works, then go back to your regular browser and clear your browser's history. Afterward, you can try the steps again that my colleague provided.
Let me know if this helps. I want to make sure that you're able to get this issue resolved. Have a great day!
Oh now I understand. It was my error. I just didn't understand how the Audit log worked. I just assumed that the Link that says "History of this transaction: NNN" would display the specific audit log entry I was reviewing but it displays the latest version of the invoice. Now I see the page is the complete history of that invoice and I really did have to Show All.