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fredanel
Level 1

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

How much is your bill now?

MarsStephanieL
QuickBooks Team

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

Hi there, @fredanel.

 

I can see that your concern needs further verification about your subscription bill. Some of the reasons why you're having extra charges are, you've subscribed to the integrated third-party apps or added product features.

 

You can reach them through logging into your account in QuickBooks Online. Also, the supported hours has been changed due to limited staffing. The new schedule is Monday to Friday from 6 A.M. to 6 P.M. Pacific Time

 

Here's how to contact them:

 

  1. Go to ? Help.
  2. Select Contact Us that can be found at the bottom.
  3. Enter your concern such as "QuickBooks Online Subscription Bill Verification."
  4. Click Continue and then choose how you want to be assisted.
  5. Follow the on-screen instructions, this includes giving some of your details for verification.
  6. Confirm your transaction.

 

You can also check your Billing and Subscription information in the Settings.

 

For future reference, you can check out these series of articles that can be handy: Help articles.

 

I'll be here if you need anything in QuickBooks. Take care.

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