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fredanel
Level 1

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

 
4 Comments 4
Fiat Lux - ASIA
Level 15

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

How much is your bill now?

MarsStephanieL
QuickBooks Team

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

Hi there, @fredanel.

 

I can see that your concern needs further verification about your subscription bill. Some of the reasons why you're having extra charges are, you've subscribed to the integrated third-party apps or added product features.

 

You can reach them through logging into your account in QuickBooks Online. Also, the supported hours has been changed due to limited staffing. The new schedule is Monday to Friday from 6 A.M. to 6 P.M. Pacific Time

 

Here's how to contact them:

 

  1. Go to ? Help.
  2. Select Contact Us that can be found at the bottom.
  3. Enter your concern such as "QuickBooks Online Subscription Bill Verification."
  4. Click Continue and then choose how you want to be assisted.
  5. Follow the on-screen instructions, this includes giving some of your details for verification.
  6. Confirm your transaction.

 

You can also check your Billing and Subscription information in the Settings.

 

For future reference, you can check out these series of articles that can be handy: Help articles.

 

I'll be here if you need anything in QuickBooks. Take care.

TPalaniuk1970
Level 2

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

This QB response is crap.  Their response to everything is call us.  Yes so you can talk to an ill speaking agent who cannot even begin to comprehend what you are saying, but you have taught them to over apologize and over promise results each and every time.

I have paid for qbd enterprise for 4 months.  the payroll is  not usable and after 10 hours on chat and the phone direct deposit will not work and the payroll set up does not work as well. 

 

GOOD LUCK GETTING ANY KIND OF REAL HELP  ---    WORST USER EXPERIENCE I HAVE EVER EXPERIENCED!   RUN RUN RUN AWAY AS FAST AS YOU CAN FROM THIS SOFTWARE AND THEY ROBBERY 

4Gal
Level 11

Is there any way to speak to someone at QB? They are overbilling me and I can't contact them at all.

@TPalaniuk1970 

Did you upgrade from Pro or Premier?

Do you have QB Desktop Enterprise Silver or another edition?

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