It keeps telling me I cannot pay a bill. "we weren't able to schedule this payment"

Hi there, David. Let's go through some troubleshooting steps to resolve this issue so you can pay your vendors.

A cache-related issue may be causing QuickBooks to prompt the message that the payment wasn't scheduled. To isolate this, I recommend opening your QuickBooks account on an incognito window and scheduling a bill payment there. If everything works smoothly, you'll need to clear the cache of your regular browser to remove outdated files. 

However, if you're still unable to pay bills after performing the steps above, I recommend reaching out to our live technical support team. They can further investigate as to why you're experiencing this issue and provide real-time assistance to get you back on track.

Here's how to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

Come back here in the Community if you have other questions about paying bills in QuickBooks. I'll be right back to address your concerns. Take care, David.

@david-clearloops 

Try opening your QBO account on any private/incognito browser. Did you encounter the same error message?

I tried clearing the cache and tried in cognito mode and neither worked and got the same error.

• Enter and manage expenses in QuickBooks Online
• Run a report with vendor totals in QuickBooks Online
  
  

@david-clearloops 

You can use Melio as the backup option to pay bills with ACH for free.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/has-anyone-been-able-to-set...