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alittlemooreclea
Level 1

It's telling me to finish setting up to receive my funds yet it says I am all set up and verified. It won't allow me to obtain my funds that a customer paid a month ago.

 
1 Comment 1
LeizylM
QuickBooks Team

It's telling me to finish setting up to receive my funds yet it says I am all set up and verified. It won't allow me to obtain my funds that a customer paid a month ago.

I understand the importance of receiving your funds as soon as possible, 

alittlemooreclea. Let's work together to get why this payment is being with held. 

 

If you have a merchant account and got it set up with your QBO company, your initial deposit will take a bit longer to process since QuickBooks is still setting up your merchant account. But rest assured, once it's ready, your payments will be deposited much quicker. Typically, within 2 to 3 business days.

 

If you haven't received the funds in the allotted time, I'd recommend contacting our Customer Care Team. This way, they can help verify the status of your deposits.

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in Talk to a human, then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

Check out these articles to find answers about QuickBooks Payments:

 

 

Stay in touch with me if there's anything else I can help with receiving your funds. I'm always here to help. Have a good one.

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