Item List > History only appearing in SysAdmin and not in Associate?

There are some activities in QuickBooks Desktop Point of Sale that's restricted to certain users, @robinpaolotan. I'm here to provide further details about this.

The SysAdmin is in control of all the activities in the QuickBooks Desktop Point of Sale system. They get to choose every single right they want to provide to the account's Associate. If you aren't able to view the item history from the Item List menu, this means the SysAdmin isn't giving you the access to do so. However, your access to a certain area or information in the account can be updated anytime. Let the SysAdmin perform the following.

1. Go to the Employees menu.
2. Select Security.
3. Under the Associate column, click the box of the access that the SysAdmin wants the Associate to have.
4. Click Save.

You can refer to this article to learn more about the features and key improvements made to QuickBooks Desktop Point of Sale: What's new in QuickBooks Desktop Point of Sale. It also includes video clips to get you acquainted with the system.

I'm also adding this article to help you find out more about the Point of Sale system and get further help with some problems you might encounter: QuickBooks Desktop Point of Sale User Guide. You can access the user guide from within QuickBooks as well. Just go to the Help menu, then select User Guide.

Please let me know if you have other concerns.I'm just around to help. Take care always.

Hello,
Are you still around? I am having the same item list history issue. I can not find out which box to check so my cashiers can see item history. I have searched item history and nothing comes up. Then I searched history and 4 results show up but none are for giving access to item history. Which box needs to be checked so my cashiers can see item history in the item list?

Thanks for joining the thread, Yo1. Allow me to join the conversation and provide additional information about your concern.

In QuickBooks Point of Sale (POS), we can run the Clean up company data utility. It repairs transactions and lists damage in your company file. You may need to run the utility to resolve the following issues:

• Missing data after an update is applied
• Running Verify Data ends with a data damage message
• Opening a program list takes longer to open than usual
• Pulling up a form or report displays incorrectly

The Clean up utility helps:

• Compress your data and make the file size much smaller.
• Data file to run more quickly.
• Repair various list damages in POS.
• Remove older history and non-history documents which allows larger data files to run efficiently.

Here's how to do it:

1. From the File menu, select Utilities, then Clean Up Company Data.
   
2.  Put a checkmark on the Compress data box and tick OK after the warning message.
3. In the Proceed with Cleanup window, click Cleanup and wait until the cleanup runs completely.
4. If you get an error, run a second clean-up with the compress data option checked.

Drop a comment below if you have other questions about the item list in POS. I'll be around to help you out. Have a pleasant day!