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Level 1

javascript errors when loading transactions

Loading transactions causes a stream of JS warnings freezing the browser. This is making it impossible to do our work. Please inform workaround or when it is fixed. Thanks


4 Comments 4
QuickBooks Team

javascript errors when loading transactions

 I appreciate you for reaching out here in the Community, @adamjmac . I'll share some insights about your concern along with the quick fix to get you back to your business.

When a user encounters a problem with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down.

To perform the browser troubleshooting, these are the steps:

  1. Restart your Browser.
  2. Use other browser like Incognito.
  3. Clear your browser's cache and Browsing history.

Once you're in the Private/ Incognito Window, sign in to your QuickBooks Online account and then try to run a report.

If it works, return to your previous browser and then clear the cache. You can also use other compatible browsers.

If the issue persists, you can consider contacting support. This way, a representative can review and check your account to determine the cause of this problem.

I'm adding a link here where you can search for an article that will help you if you need some information or procedures while using QuickBooks Online. Help Articles.

As always, if you need help with your QuickBooks-related queries. Don't hesitate to get back to me by leaving a comment down below. I'll be more than happy to provide additional assistance. Keep safe and stay hydrated!

Level 1

javascript errors when loading transactions

No, it's not a cache issue. There's an issue with the software which is reproducible on two different computers.

Candice C
QuickBooks Team

javascript errors when loading transactions

Good morning, @adamjmac


Thanks for coming back to us. I appreciate you letting us know about how the steps went. 


Since the instructions didn't work above, I suggest getting in touch with our Customer Support Team. They'll be able to review some details on the back end and help you out further. Here's how: 


  1. Go to the Help (?) icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Enter the question and tap Let's talk
  4. Scroll down and pick to Get a callback


It's that simple! 


Keep me updated on how the call goes. I want to ensure that you're able to get back to running your business. Have a wonderful day! 

Level 1

javascript errors when loading transactions



Thank you but I don't need support. You can just relay this information to the relevant people in your company and let me know when it's fixed so I can get back to our accounting for the year. Myself calling tech support will not result in the issue being fixed. Please ensure the information is relayed and let me know when you have a timeline on fixing it.

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