journal accounts payable

Welcome to the Community, @userinfo156.

I would love to help you with your concern about Journal accounts payable. However, I need more information about it. Are you getting an error message when trying to access the account? A screenshot would be much appreciated as well so we can give you an efficient resolution.

Don't hesitate to click the Reply button below to add more information. I'm always here to help. Have a great day.

Last Thursday we were not able to get into Quickbooks.  When we were finally able to I noticed that one of our vendors information for the year 2024 and 2023 was not there.  Any idea what might of happened.

No error message

Hi there, ddowling.

I've got you covered. My main goal is to ensure you can retrieve the vendor's 2023 and 2024 information in QuickBooks Online.

First, let's run the Transaction List by Vendor report to verify what type of entries are missing. I'll show you how:

1. In your QuickBooks Online account, click Report from the left menu.
2. Search for Transaction List by Vendor report.
3. Click Switch to classic view, then Customize.
4. Under Report period, select Custom and type the correct dates (2023-2024)
5. Go to Filter.
6. Place a checkmark beside Vendor, and under the drop-down menu, choose the correct vendor.
7. Hit Run report.

After that, review the list of transactions. Once confirmed that they're missing, I recommend accessing your account via a private window. The issue could be cache-related. Excessive cache in your regular browser can affect the program's performance and functionalities. 

Accessing your books using an incognito page doesn't save any search history and cache, which is a great place to verify its cause. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once logged in, run the report again. If the info appears, clear the browser's cache. Doing so improves system performance, fixes program problems, and frees storage space. Using other supported browsers also helps us verify if this is a browser-specific problem. 

Additionally, I've added these resources to guide you in personalizing and saving the custom reports in QuickBooks Online:

• Memorize reports
• Popular custom reports

I'm more than happy to help you again if you have more questions about managing your expense transactions. Would you like to learn more about other processes in QuickBooks? I'm with you every step of the way.