JOURNAL ENTRY ISSUE - AFTER QB UPDATE

I'm here to help share how you're able to correct your journal entries, @HBurns.

We haven't received reports from other customers, like you, whose having issues with the journal entries. Let's repair QuickBooks so you can get rid of the journal entries coded to your customers so you can get back to business in no time. Let me show you how.

First set:

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Quick Fix my Program.

Second set:

1. Go to Start.
2. Select Control Panel.
3. Under Program and Features, select Uninstall a Program.
4. From the list of applications, select QuickBooks.
5. Select Uninstall/Change.
6. Click Repair.

Once done, restart your desktop first before working again with QuickBooks. And if the journal entries still posting to your customer name, it is best to delete and recreate them.

Additionally, I've included this reference for a compilation of articles you can use to get an in-depth understanding of your business's financial activity: Know where you stand financially.

If there's anything else that I can help you with aside from working with your journal entries, please let me know in the comments. I'll be here to lend a helping hand. Take care always!

It's only the entries made since October 15th which is when we did the update. All the entries we made prior to the update are correct.  We have deleted them and reentered them multiple times and the same thing happens. Our IT company is coming in tomorrow and I will ask them to do the steps you recommended.