Hello, gpaul. I'll give you the steps to cancel your account inside QuickBooks Online.
QBO is constantly evolving to make it more user friendly for our customers. The updates we roll out are always based on the ideas that our customers share. I'd encourage you to share your thoughts and suggestions about the product to our developers. This lets us know what enhancements you'd like to see in the program soon. You can send feedback by visiting this site: https://feedback.qbo.intuit.com/.
You can read through this article to know what will happen to your account when you cancel it. When you're ready to cancel, simply follow these steps:
Click the Gear icon in the upper right-hand corner.
Under Your Company, select Account and Settings.
If you have questions on how QBO works, please let me know by leaving a reply. I'll get back to you as soon as I can.
I agree. We have been having issues with Quickbooks non stop. I have reached out to our CSR but he will not return phone calls or emails. Also contacted the developers and customer care several times. Over 18 years a customer and renewal prices increasing each year but none of the data damage issues being taken care of. They recommend fixes that do not work or roll out version 19 with issues and 3 months later still have not fixed the import issue. Email I sent to Jennifer Abney and QB priority circle and no response over a week later.
We have been a customer for 18 years. Over the last year many issues have come up such as the balance sheet going in and out of balance in random dates and then fixing its self but putting another random date out of balance. The other users continuously get locked up if I am logged in and I get kicked out. Item receipts go missing but are still there just not visible in the vendor transactions always. The backup sometimes works sometimes doesn’t. Also, I have to go in about every 3 days and do a backup for it to start automatically doing it again. It doesn’t email if it fails. We have had issues with the reports not exporting to excel correctly and only giving us the option to export as CSV. Somehow it was taking off 1.00 on bills that were paid in the transactions even though the amount was correct. QB doesn’t even allow you to save a bill if it is out of balance much less pay it too. During check runs it was printing all the checks but when I went back in it showed one of the 4 checks changed to print later even though it printed. Sometimes it will not allow me to receive in. I will have to close the screen and go back in and hope it works. We were sent the incorrect product code when we upgraded to 19 this year and our outside IT person called in and they gave him a new code and link to download. Well it should have been the 19 Enterprise Solutions Contractors Edition but instead it was the Accountant Edition. After going back and forth with fixes from the care team Michael suggested we start a new company file at the beginning of our fiscal year. Please see attached email. The reason he stated is our company file is too big and old. Now we have been trying to get this new company file started but there is an issue with importing IIF files into the 2019 version. I was able to get some customers in but over 4,200 failed because the tax information which is on the item list is not able to import. It says, “Somethings not right”. I called customer care and spoke to Maddie and she gave me a case number and informed me that there is an investigation that has been going on since the rollout of the 2019 version with importing IIF files and there is no work around or fix at this time. She suggested I keep exporting from the old file and importing and hope it works. She gave me case #[removed] on 01/02/18. We need our current file fixed correctly or some way to import these files into the new company file. I have documented over the last year all the issues and it is ridiculous.
I appreciate you taking the time to post your concern here in the Community, MAINADMIN.
Thanks for bringing this to our attention. Let me lend a hand and point you in the right direction.
I completely see where you're coming from. Would you consider submitting a product suggestion in our feedback tool? All the information entered there is reviewed by our engineering team to determine a priority order for future updates. The more request and support the feature has, the more likely it is to move to the top of their priority list as a highly requested feature.
Your feedback will give us the chance to resolve any problems that may occur and assist us in making our services better. I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.
I know you've already called in. However, I still suggest getting in touch with our QuickBooks Online Customer Care to have your case number re-investigated. A phone agent has the appropriate looks, like screen sharing, and they can take a better look at this.
Our contact details can be found here along with our opening hours:
The Community is always here to help you out. You can always leave a comment, I'll help you the best I can.
You know I have submitted feedback to the engineers and I was told that I would receive updates regarding this issue and never received one. However we did pay a 3rd party to start a new company file as the last resort to stop the other users being hung up. $3,000.00 later and guess what.... we still have the same issues. I was trying to do job costing and turn on manual payroll but now there is an issue with that. I don't understand how a company can continue to roll out new products each year and not fix previous years issues. Then have the nerve to charge even more at product renewal time. The list of issues we have encountered with QB is unreal. I am on team Microsoft GP. Used it for years and no issues. Literally received an email one morning from our QB CSR warning not to update Microsoft because it may cause issues with QB. That is crazy especially since QB uses Word and Excel for reporting and letters. I personally use Turbo Tax and after spending the last few years with QB more specifically the last few months... I will never again!