Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowThanks for notifying us of your concern, @Midwestmgs.
As per checking, I've confirmed an ongoing investigation into being unable to save invoices in QuickBooks Online (QBO). Rest assured that our engineers are diligently working to resolve the issue as soon as possible so you can get back to business.
In the meantime, I recommend reaching out to our customer support team. This way, you'll be added to the list of impacted users and receive email updates about the investigation. To do that:
When your customer makes an invoice payment, record it in QBO fully or partially to ensure your books are accurate and up-to-date.
Let me know in the comments if you need additional guidance about saving and sending invoices. Our team is always available to assist you further. Be safe, and have a good one.
I've already spoken with them, and have been added to the list. We thought we had a work around, (go to the customer and create an invoice from there, I was able to save it and send the invoice!!) and it worked for the first invoice, but not any others. This makes no sense to me! Yesterday some would send and not others. You need to get this fixed as we have to be able to send invoices!! I will go back to desktop if this keeps on much longer!
I uploaded the QB app, and you can start an invoice on there, and either send from there or just save it and go to online and finish it....This worked for me yesterday for multiple invoices, have no idea if it will work all the time or not.
I acknowledge your current experience with saving and sending invoices in QuickBooks Online (QBO), @Midwestmgs.
I have checked the status of the investigation referred by my peer in this thread which is still ongoing. Please know that our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
Moreover, once customers are added to the list of affected users, they will receive their progress via email. Since the investigation is still ongoing, this explains why you’re still experiencing these difficulties in managing your sales transactions.
Feel free to ask for additional guidance on saving and sending invoices. Our team is available 24/7 to help. Stay safe and have a great day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here