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wiseauto4040
Level 1

Many journal entries are showing up multiple times. It's an issue with our system sending info multiple times, but I have to fix within QB. How can I get this done?

Ideally I'd like to quickly eliminate all duplicates, but I'll be very happy with deleting the entire year's journal enetires so I can do a manual send for the entire year becaus I work primarily within that system and I'm positive that information will be correct. What's the best way forward?
2 Comments 2
katherinejoyceO
QuickBooks Team

Many journal entries are showing up multiple times. It's an issue with our system sending info multiple times, but I have to fix within QB. How can I get this done?

Thanks for visiting the Community today, @wiseauto4040. I'm delighted to guide you in deleting the entire year's entries. 

 

There are various steps for deleting entries. If your QuickBooks Online (Plus, Essentials, and Advanced) data is less than 60 days, you have the option to purge your account. 

 

The system will delete all your data, and you're unable to restore or reverse them. Hence, I'd suggest exporting all the list of transactions you need to delete for your future reference. 

 

To purge the data, follow the steps listed below:

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany.
  3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
  4. The next screen will provide a summary of the items to be deleted.
  5. Type the word “YES” once the data gets deleted, then click OK.
  6. Click Wipe Data once your selections are complete.
  7. Once the deletion is complete, you will be rerouted to your home page.

 

However, if your QuickBooks Online account is 60 days old or older, the best way is to cancel your account and start a new subscription.

 

Furthermore, you'll want to check out this article to learn more insights about deleting a journal entry in QuickBooks Online

 

Get back here there's anything else that you need help with. I'll be here to guide you more.

 

 

 

katherinejoyceO
QuickBooks Team

Many journal entries are showing up multiple times. It's an issue with our system sending info multiple times, but I have to fix within QB. How can I get this done?

Hi, @@wiseauto4040.

Hope you’re doing great. I wanted to see how everything is going about deleting your journal entry concerns in QuickBooks. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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