I appreciate you posting here in the Community, @chris-lappe. Allow me to help you proceed to fix mileage tracking issues.
When you enable mileage tracking in the QuickBooks Self-Employed app, your business journeys are automatically recorded.
If you notice missing or inaccurate trips on your phone, don't worry. Here's how you can adjust your Android device and your app settings so your trips are tracked accurately.
These are the things that we are going to do.
- Check location settings on your device.
- Disconnect Wi-fi networks while driving.
- Fine tune the mileage settings.
- Turn off background data and battery restrictions.
- Update the QuickBooks Self-Employed app.
- Update your operating system.
Fine tuning mileage settings.
In slow-moving traffic, your device may have problems monitoring mileage and logging the particular addresses of a trip. Fortunately, there are a few options in the program to increase the accuracy of this data.
Here's how to make those options available:
- Select the Menu ☰ icon.
- Select Settings.
- Select Mileage settings.
- To improve accuracy in slow-moving traffic, turn on the Track slow speed trips setting.
- To improve accuracy recording addresses, turn on the Boost location accuracy setting.
If you want to read more about mileage tracking issues and how to fix them, visit this page.
In case you are using iPhone or iPad, here's an article about how to fix mileage tracking issues Apple device.
Let me know if you have other questions related to mileage tracking in QuickBooks. I’ll always be around to help. Keep safe!
