Memorized deposits not showing on customer account

Welcome to the Community, Pennee. Let me clarify things for you.

In QuickBooks Desktop (QBDT), deposits don’t show up in a customer’s account or profile, which is why it’s not visible. Only transactions like journal entries, invoices, and similar types appear, as shown in the screenshot below. However, deposits can lower a customer’s balance if they are applied to the Accounts Receivable account.

On the other note, you can still manage your memorized deposit anytime if you need to make changes or updates. Here's how to do it:

1. Press Ctrl + T on your keyboard to open the Memorized Transaction List.
2. Find the memorized deposit you want to update and double-click it to open.
3. Make your changes, then Save. QuickBooks will update the memorized deposit automatically.

Feel free to reply to this post if you have further questions or need additional assistance.  

Hi Pennee,

Just checking in to see if the solution we shared worked for you.

Did it fix the issue, or are you still having trouble?
Happy to help if you need any more assistance.