Hello there, @divine2.
I can see how essential it is to access the Online Bill Pay link in QuickBooks Online (QBO). To accurately address your concern and provide you with a solution, I'd like to further clarify what page you were working on when the error prompted. We'd appreciate it if you could also add screenshots to get more details on what's happening on your end.
Sometimes stored cache files within your regular browser can cause an interruption in using our features. To help you fix this, let's perform some troubleshooting steps to identify any browser-related issues.
You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N.
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.
- Safari: Command + Shift + N.
If the same problem occurs, try using a different browser. This could be an issue with the browser that you are using. Once you can see that you were able to access the Bill Pay link, let's go back to your main browser and clear its cache.
Also, you can save these links for more detailed information about Bill Pay:
Additionally, you can check out this article if you plan to create a billable expense to bill a customer for the expense transaction: Enter billable expense.
Keep me posted by leaving a reply below if you need further assistance with Bill Pay. The Community is here to help. Have a good one.
