My expenses categories do not load on the QBO app, only on my computer. I can see only the balance sheet categories (Assets, Liabilities...) What is the proble?

Hello there, lemacaron. I'll provide additional details to ensure you can proceed and select the expense categories for your transactions.

Currently, we have an ongoing investigation (INV-105728) where some categories are missing or not displaying as expected when using the QuickBooks IOS mobile app.

If you're using iOS, I recommend contacting our QuickBooks support team to be added to the list of affected users. It will also ensure that you receive prompt updates on the investigation.

Here's how you can reach them:

1. In your mobile app, go to the Menu.
2. Click the Help icon and press ALL.
3. Choose the Ask QB assistant a question option. Select Contact Us.
4. Set a specific topic or Ask about something else. Type in a short description in the box provided.
5. Pick Continue, then hit the Callback option.
    

In the meantime, you can re-add the category using the mobile app or open your account through the web browser to move forward.

On the other hand, if you're using the Android mobile app, ensure it's updated. Let's refresh the application to isolate the problem. This process is similar to clearing the cache on your web browser. You can follow these steps:

1. Proceed to the Home menu or tap the three dots in the right upper right corner.
2. Tap on Settings, then select Refresh Data.
3. Press Yes.

Moreover, I'm adding an article to help you choose the appropriate detail type for your transactions when you create a new account or category: Learn about the chart of accounts. 

Rest assured that with the information, troubleshooting steps, and workarounds provided, you can effectively manage your tasks. Please feel free to ask any follow-up questions. I am here to help.

The issue is only on the iPhone app. The expense category do not load unlik on the computer. The expenses that are properly located on the computer appear with the label "no category" on the iphone

does not work

I can see the impact of this missing category issue disrupting your workflow, lemacaron.

At this time, the investigation into this specific issue is still ongoing. Please be assured that our engineering team is continuously looking for the root cause of this problem and implementing a fix as quickly as possible.

We'll send you a notification once the update is available.

In the meantime, you can use the web browser to categorize your expense transactions as a workaround.

In addition, you can check these resources for more detailed instructions on managing your expense transactions:

• Enter and manage expenses in QuickBooks Online.
• Learn the difference between bills, cheques, and expenses in QuickBooks Online.

We appreciate your patience and understanding as we're working on a fix.

Is there any update on this issue.  Experiencing the same issue in iOS

I value your proactive approach in seeking updates on the missing categories when using the QuickBooks Online iOS app, Jpires. Let’s dive into this issue and get it fixed quickly.

The investigation into the missing expense categories has been successfully resolved and is now closed. Let's refresh your app's data to ensure no glitches are causing the issue.

Here's how:

1. Go to Settings and tap General.
2. Click iPhone Storage, then hit on the QuickBooks Online app.
3. Select Offload App to free up the storage without deleting its documents and data.

If the categories still don’t appear after these steps, I recommend uninstalling and reinstalling the app from the App Store. It ensures you have the latest version and effectively clears any lingering issues, allowing the most recent updates and fixes to be fully operational within the app.

Additionally, I’ve gathered some valuable resources to help you understand more how the QuickBooks Online app works for you and to compare mobile app features across different devices:

• QuickBooks Online app overview
• Compare mobile app features
   

I’m committed to your success with QuickBooks Online, Jpires1. Whenever new questions or challenges arise, reply to this thread. Let’s tackle this together and keep your financial journey smooth and successful.