My funds are on hold $1055 actually. I have not been able to use my business funds for 8 days. The fees for invoice payments i owe is 5x less than whats on hold!

midwesthandyman- · ‎November 30, 2023

This has been an extremely difficult and painful experience and I am going to be closing my Quickbooks account after this and contacting a lawyer. I supposedly owed fees for a few invoices but there is no link to pay those fees or a coupon. QuickBooks is withholding this amount of money when my fees that the representative had said was $272. That is also including the $100 fee that QuickBooks wanted to charge me. This feels illegal to withhold somebody's money who has more in QuickBooks than what is owed. Today is the 9th day since that invoice was paid by my client and I have spent numerous hours on the phone with Representatives who continuously tell me to hold check on me then tell me to hold again for no response or they say wait one or two days for notification or email which still doesn't help or lead to the correction of the problem. The representatives have absolutely no idea what they are doing and follow a prompt that is misleading,incorrect, and not useful for anyone. I have spent hours on the phone speaking with Representatives who don't know what's going on, who don't know how to do their job, who cannot give me a legitimate answer or link to send so I could pay the fees. And half the time they're from another country and can't even speak English which mind you is the main spoken language in the United States which is where QuickBooks and my company are located. I am going to be closing my account and never using QuickBooks again or referring another person for this terrible service. I pay $121 every month and they have taken thousands of dollars in fees for a service that has not only caused more problems but made running a business 10 times harder. This I feel is illegal and I will be contacting my lawyer and filing a police report tomorrow.

KimberlyS · ‎November 30, 2023

Hello there, midwesthandyman.

I can see how holding funds affects your business productivity. This is definitely not the experience we want you to have when dealing with invoices and customer payments. I'm here to ensure you'll receive immediate help to resolve this matter.

When using QuickBooks Payments, there are instances that the payments are on hold to review the transaction and protect the interests of all parties involved. You'll be notified through email and be required to perform specific steps to fix any issues or to complete the reviewing process.

I understand that you have already contacted our support. However, I recommend contacting our Payment Support again if you haven't received any updates or emails. They have all the necessary tools to further assist you with your concerns. Please follow their support hours: Monday to Friday from 6 AM to 6 PM PT.

Here's how you can reach them through QuickBooks Online:

Log in to your QuickBooks Online company.
On the upper right corner of your screen, click on Help (?).
Select or type Contact Us.
Start entering your concern, then select Let's talk.
Please choose a way to connect with us:

Ask the community to seek ideas and information from businesses like yours.
Start a chat with a support expert.

On the other hand, you might want to review these resources to learn more about payment deposits:

Please don't hesitate to inform us if you have additional questions regarding your funds or other related concerns in Quickbooks Online. It's our top priority to serve everyone.

midwesthandyman- · ‎December 01, 2023

The funds have been on hold for more than 8 days now. I have had quickbooks for 2 years and have numerous payments from the same client. They SHOULD NOT be on hold this long. QuickBooks are now affecting not only business operations but damaging my livelihood. The only thing being protected is quickbooks, not me who actually pays you to do your job. This was not helpful nor did it lead to corrections

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My funds are on hold $1055 actually. I have not been able to use my business funds for 8 days. The fees for invoice payments i owe is 5x less than whats on hold!

My funds are on hold $1055 actually. I have not been able to use my business funds for 8 days. The fees for invoice payments i owe is 5x less than whats on hold!

My funds are on hold $1055 actually. I have not been able to use my business funds for 8 days. The fees for invoice payments i owe is 5x less than whats on hold!

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