My invoices are not saving. Is anyone else having this issue? Quickbooks suggests changing browsers and emptying the cache every time...ugh! It never used to be this way.

Hello there, @alymillr. 

This process must work smoothly for you, and I'm here to help find a solution. Let's work together to address this issue and get your invoices saved without all the hassle.

To further assist you, could you provide me with any specific error messages or details about what happens when you try to save the invoice? This information will help us pinpoint the issue and find a solution.

If the issue persists, I recommend contacting QBSE support for additional assistance. They have specific troubleshooting steps or insights into the issue that could help resolve it.

Here's how: 

1. Go to Help (?) and select Contact Us.
   Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.
   • Ask the Community - Post your question to the QuickBooks community or browse responses from experts and other customers.

Please check out this article for additional details: Contact QuickBooks Self-Employed Support. 

In addition, I've added some resources for future reference about managing your income and expenses: 

• Schedule C and expenses categories
• Add older transactions

Keep me posted here if you have other questions or concerns about QuickBooks. I'm always here to help. Have a good one!

I don't receive any error messages. I just create my invoice, save it, click out of it, and poof, it's gone. There are no records of my invoice. I've contacted QBSE support and they don't provide any lasting fixes. 

I don't receive any error messages; they simply do not save in recent Invoices even after I save them. 

I understand the importance of viewing our recently saved invoices, aly. 

To get started, may I know what type of device you're using when logging into QuickBooks Self-Employed? 

If this issue affects all your saved invoices or just one particular invoice? Or if this occurs intermittently? 

Additional information would greatly help me come up with an accurate solution. Your response will be highly appreciated. 

In the meantime, let's ensure we're connected to the internet. Doing so enables us to track our transactions accurately. 

Also, I've added this article about processing your invoices in QBSE: Mark Invoices as Paid in QuickBooks Self-Employed. 

Keep me posted on this. Keep safe always!  

I’m using a MacBook when I use Quickbooks. I’m always connected to the internet, of course. And they never save. The problem started when Quickbooks updated their invoicing system. 

Thank you for your immediate response, aly

I understand the significance of reviewing our invoices in QuickBooks Self-Employed (QBSE). It can be challenging when we encounter situations like this, we greatly appreciate your patience and understanding.  

Since we have performed the primary steps and actions to resolve this issue, yet we're still experiencing the same result, I recommend contacting the QBSE support team to assist you. They have the resources to identify the root cause of this issue and provide an accurate resolution. 

To contact the support team, follow the indicated steps: 

1. Go to the Help menu and select Contact Us.
2. Enter “talk to a human,” then select Continue. 
3. Choose which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert. 

For future reference, I'll add this guide about how to track your customer's payments in QBSE: Mark Invoices as Paid in QuickBooks Self-Employed. 

We appreciate your efforts in taking the time to post here in the Community forum. Stay safe and take care always! 

Did you ever get a fix?  I have the same issue?

Hi, there unfortunately isn't a very good fix for us. Quickbooks takes no responsibility whenever I call them. They always give me the same information: you have to clear the browser data first, and then create the invoice. I have to do this every single time and it's quite annoying, so I've decided to go with a different company for my invoices. I wish I didn't have to keep paying quickbooks for my expense tracking...it's truly a pain ever since the update.

Hi, no, there never was a good solution proposed by QB. Quickbooks takes no responsibility whenever I call them about this. Every person I've spoken to says that I have had to clear my browsing data before making every single invoice. It shouldn't be required, and Quickbooks should fix this, but they don't seem interested. I've since signed up for a different service to track all my invoicing.