My invoices have disappeared for 2 weeks now, and my transactions stopped updating 7/25/23. Why is this taking so long to fix?

Hello, Kristin. This isn't the kind of experience I want you to encounter with your invoices and transactions.
 

Currently, there is an ongoing investigation about missing invoices. I understand the urgency of resolving this. Rest assured that our technical team is actively working on resolving this problem as a matter of high priority because we know how crucial it is for you to have access to your complete invoice history.

While our engineers are looking into this, I recommend contacting our Support Team to add your company details to the list of affected users. Here's how:
 

1. Go to Help in the upper right corner.
   
2. Pick Contact us.
   

We appreciate your understanding and patience as we fix this ongoing issue. If you have more concerns while doing tasks in QBSE, I'm here to guide you anytime.

Thank you, that just takes me to the options of a call back or virtual chat and the hours are Mon-Fri so I don't see how to report that I'm an affected user.

Hi, 2 weeks later, and I'm still without invoices and my transactions still have not updated since 7/25/23. Can someone please fix this asap? The transactions not updating are causing major accounting issues for me.

Hello there, Kristin.

I appreciate you coming back to us. I understand the urgency of having this issue about your missing invoice fixed immediately. I'm here to provide some updates. 

Upon checking our database, the investigation is still an ongoing process. Rest assured, our Engineering Team is aware of this issue and is working diligently to resolve it.

If you already contacted our Support Team, rest assured you'll get notified through email once the issue gets resolved. 

I've also included a detailed resource about working with invoices which may come in handy moving forward: Create & manage invoices

You can always visit our website for more tips and other resources you can use in the future: Self-help articles.

 Please let me know if you have more questions or anything else. I'm always here to assist. Keep safe.

I have a similar situation where invoices disappeared 2 days ago and technical support was unable to resolve this issue.