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Level 1

My logo won't load to my dashboard or remain as a default on my invoices when I load it on them.

 
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QuickBooks Team

My logo won't load to my dashboard or remain as a default on my invoices when I load it on them.

Hey there, marc5.

 

Good to have you with us in the Community. I can assist with determining why your logo won't load on the dashboard or remain on your invoices.

 

Before anything else, let's make sure the logo is saved in the Account and Settings:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Company tab.
  4. In the Company name section, make sure that you can see the logo.
    - If you can't, then go ahead and add the logo.
  5. Click Save, then Done.

After checking, let's go back to the Dashboard, or open one of your invoices. If you still can't see the logo, it's possible that there's too much accumulation of cache in your browser which can impact QuickBooks processes and cause this kind of behavior.

 

To resolve this, it would be a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Delete or disable cache and temporary internet files in your web browser

 

Keep in touch if you need more help with the logo, I'm determined to get this fixed for you. Thanks for coming to the Community, I'll be standing by for your response.

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