Hello, cypressmaintenan.
I appreciate taking the time and initiative to do those troubleshooting steps. These are usually the solutions when encountering issues in the mobile app. So, I'd like to point you to the right direction in handling the snap receipt function issue.
Since you've already did the basic steps, you'll want to contact our support agents at this point. They'll check the system using their tools and investigate what's causing the error message. Here's how to reach them:
- In the mobile app, tap the question mark icon.
- Select Help and Support.
- Tap the Contact Us button.
- In the box, enter something like "error message when using the receipt snapping function."
- Hit Continue.
- Choose how you want to call us.
You can also do this in a computer browser. Click the Help icon, go to the Search tab, then click the Contact Us button.
If you'd like to check your Profit and Loss reports in the mobile app or in the browser, you can check one of these articles for a guide:
Do you have other entries you'd like to record? Let me know and I'll lay down some steps for the mobile app or the browser platform. If you have other concerns, I'll hear you out.
