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Level 1

My sales tax has disappeared off my invoices and wont let me add a tax agency.

 
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QuickBooks Team

My sales tax has disappeared off my invoices and wont let me add a tax agency.

Hi there, pamelacarroll.

 

I'm here to provide some insight regarding the sales tax disappearing off of your invoices.

 

We have received reports similar to this issue. Rest assured, our engineers are fully aware of this and currently working hard to investigate the cause and come up with a solution as soon as possible.


While we're working on this, I highly recommend you get in touch with our Customer Care Team. I want to ensure you're added on our affected users list, so we can notify you once the issue has been resolved.

 

Here's how you can reach them:

  1. Click the link to head to the Official Intuit Contact page.
  2. Select QuickBooks Online.
  3. In section 1, choose Taxes, then Sales tax.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Thank you for your patience as we get through this. Please don't hesitate to reach out to me again if there's anything else I can do for you in the meantime. I want to make sure you're taken care of.

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