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Level 1

My vendors disappeared

why are my vendors not showing up
6 Comments 6
Level 1

My vendors disappeared

We are having the same issues, customers as well. 


My vendors disappeared

Help is here, daduva and Melissa610.


The kind of QuickBooks behavior about missing vendors and customers can be fixed by some basic troubleshooting steps. 


Let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, close out the private window and clear the cache on the regular browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.


I'm adding this article for more information about managing vendors and customers in QBO: 

Since you're new to QuickBooks Online, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.

Level 1

My vendors disappeared

Same.  Only customers showing are those with a balance.  Vendor list is empty.

QuickBooks Team

My vendors disappeared

Thanks for joining this thread, @joberman71. Let me make it up to you by making sure you get the best help available so this gets sorted out right away. 

To address this issue right away, I suggest contacting our Technical Support team. This way, they'll be able to do further investigation about this concern.


I'll be happy to guide you through the steps of how to reach out to them. Here's how:


  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose how you want to contact our support and fill in the information.


Also, you can refer to this article for the different types of support we offer at Intuit and their availability: Support hours and types.


In addition, you can also seek self-help video tutorials on our video tutorials for QuickBooks Online to help you get your QuickBooks tasks done in no time. 


In case you have any other concerns or questions about managing your customers and vendors, you can always tag me in your reply. I'll be around and ready to help you. Keep safe!

Level 1

My vendors disappeared

I am  having the same Issue. If I clear all filters, I cant see any of my customers or vendors.

Filtering by open balances for example shows a few. As soon as filters are cleared, customers/vendors disappear.

I am hoping for an answer that is not some canned troubleshooting steps. The problem feels like its on intuits side. 


My vendors disappeared

Good Morning @Altezza.


Thanks for reaching out regarding your customer and vendor lists. 


We have identified a situation on our end and our engineers are working to resolve it as we speak. We anticipate this to be cleared soon.


I suggest signing out of your QuickBooks Online and signing back in to refresh your data in the next 15 minutes or so.


Thank you so much for your patience as we work to resolve this quickly.


Take care!

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