My vendors disappeared

Help is here, daduva and Melissa610.

The kind of QuickBooks behavior about missing vendors and customers can be fixed by some basic troubleshooting steps. 

Let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, close out the private window and clear the cache on the regular browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

I'm adding this article for more information about managing vendors and customers in QBO: 

• Manage vendors
• Add and manage customers in QuickBooks Online

Since you're new to QuickBooks Online, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.

Good Morning @Altezza.

Thanks for reaching out regarding your customer and vendor lists. 

We have identified a situation on our end and our engineers are working to resolve it as we speak. We anticipate this to be cleared soon.

I suggest signing out of your QuickBooks Online and signing back in to refresh your data in the next 15 minutes or so.

Thank you so much for your patience as we work to resolve this quickly.

Take care!

Thank you for joining this thread, @k8antam0.

I'll gladly help you show the vendor list in your QuickBooks Desktop (QBDT) account.

Before anything else, I'd like to know if there's an error shown on your end and if you're referring to the missing Vendor Lists tab or the actual lists of your vendors.

In the meantime, we can run a file doctor from the QuickBooks Tool Hub. This will help fix common errors such as missing tabs, names, items, etc. 

Keep in mind to never use QuickBooks File Doctor on a file that's been rebuilt recently. Feel free to follow the steps below: 

1. Close your QuickBooks. Then, download the most recent version of  QuickBooks Tool Hub and save it on your computer.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install.
4. Once done, open the QuickBooks Toolhub.
5. From there, select Company File issue.
6. Pick Quick Fix my File.
7. Choose OK when done.

For detailed info, feel free to read this article: Fix company files and network issues with QuickBooks File Doctor.

If your company file has been rebuilt since you started noticing the missing sections, you'll want to restore the backup made before the rebuild.

You can read this article for more info: Names, items, or accounts are missing from centers, reports, or transactions.

Moreover, you can Verify and Rebuild Data in QBDT to see if the origin of the issue is in your company file. However, let's first save a backup of your company file.

Additionally, check out this article to help you gain access if you lose some of your QuickBooks data in the future: Recover lost data with QuickBooks Auto Data Recovery.

For additional questions about managing your vendor lists, you can return here. We'll be willing to lend a hand. Keep safe, and have a good one.