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shopcocolavie
Level 1
posted
‎June 02, 2022 07:17 AM
last updated ‎June 02, 2022 7:17 AM

NEED HELP! Can't print ANYTHING, can't send POs.

How can I get a case escalated immediately and not wait days!  I am basically being told that I can't speak to a supervisor or be escalated to a higher department and will likely take 5 days to get an appointment to even speak to a supervisor.  Basically, shut down my business for a week.  I can 't send Invoices, I can't print them, so I can't send them for payments either!

Anyone know how to get LIVE help!!!!!

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2 Comments 2
AlcaeusF
Moderator
Moderator
‎June 02, 2022 09:56 AM

NEED HELP! Can't print ANYTHING, can't send POs.

Hello @shopcocolavie,

 

I appreciate you for taking the time to reach out to us here in the Community. Allow me to assist you with your concern about sending purchase orders using QuickBooks Desktop.

 

We've checked your post, and we'll be escalating your issue to our dedicated support team. Someone will review your cases from the previous representatives and may reach out for more information.


Please know that we are invested in the outcome and let us know if you haven't heard from someone within the next few days.

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shopcocolavie
Level 1
‎June 02, 2022 05:48 PM

NEED HELP! Can't print ANYTHING, can't send POs.

I was able to get my IT guy here and he fixed the entire problem.  Seems to be that when updates take place, could be windows, could be QB, templates get messed up!  We had to go in and edit the page set up in the templates, which is crazy because it changes "just because!"

I wish QB support would know these things.  When I told my IT guy the printer was causing problems, he knew right away what to do!

Very frustrating day - wasted 6 hours with support, 4 different people...none with a clue as to what could happen.  

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