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Thank you for sharing the troubleshooting you’ve tried so far. This is helpful so I can find alternative solutions for you, Chaya_Maine.
We appreciate you contacting our support agent to get this sorted out. We can edit the transactions directly on the Square app since the sales receipt or deposit will show in the Reviewed tab once you import them. also, QuickBooks depends on what is being sent from Square. You'll want to check your import settings and ensure the sales receipts are correct. You'll also want to contact Square's customer support to help you with this one.
When your Square transactions appear in QuickBooks, you’re ready to review and add them to your books. Here's how:
Once you’ve added transactions, you can review them by going to the Reviewed tab, then choose the sales receipt or deposit under the Added/Matched column. Then, make sure the Sales Tax Settings are correctly set up. If a sales tax is turned on, we will match it and if not, it will be compiled into one line item.
We can also add manually add these transactions with the sales tax location to your books by downloading them in a CSV file from Square and uploading the file to QuickBooks. Here's an article you can refer to for more details about connecting your Square account to QuickBooks Online.
If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a new case to isolate the issue again. Here's how to get in touch with them:
I'm adding these links to help manage the integration:
Please know that you can always tag me if you have any other QuickBooks report concerns. I'm always here to help and provide you with additional assistance. Take care always.
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