Hi keith-thayerhome. Since the QuickBooks Community is a public forum, it'd be a lot safer to resolve your issue over the phone with one of our support agents. You can request a callback from an agent with these quick steps:
- Select Help in the top right corner
- After that, click Contact Us
- Describe your problem and then select a contact type that works for you.
After that, a member of our team will get in contact with you as soon as possible. If you prefer to call in, check out the Intuit Support page. Have a great rest of your day.