cancel
Showing results for 
Search instead for 
Did you mean: 
lcasel
Level 1

new bills are marking as paid when first saved

I am a new user. When I enter new bills, the bill is automatically marked as paid. My settings have "automatically apply bill payment" turned off. I have cleared my browser cache and worked in private mode. Nothing seems to work.

Any ideas?

2 Comments 2
Rose-A
Moderator

new bills are marking as paid when first saved

Let me help you sort this out, lcasel.

 

Once your vendor pays an extra amount above the bill total, QuickBooks Online automatically creates a credit. To prevent the system from marking your bills as paid after saving, you might want to double-check that the automatically apply credits feature is turned off.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Account and Settings.
  2. Go to the Advanced tab in the left panel.
  3. Select Automation and remove the check-mark for Automatically apply credits.
  4. Tap Save and hit Done.

 

However, if this option is turned off, I'd suggest logging out of your account and logged back in. After that, delete and re-create the bill.

 

You can visit this link: Enter bills and record bill payments in QuickBooks Online. This will provide you with steps on how to enter bills and other options on how to pay them using cash or a check.

 

Keep me posted if you have any other concerns. I'm always here to provide additional assistance whenever you need one. Have a good one.

Rose-A
Moderator

new bills are marking as paid when first saved

Hi, lcasel.

 

Hope you're doing great. I wanted to see how everything is going about your bills marked as paid. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Need to get in touch?

Contact us