New QB account and trying to setup invoices, but all payments are being declined with code 5008. How can I fix this?

Hello there, @kevin. Let's figure out what causes this error appears on your screen while managing your invoices in QuickBooks Online.

Since you are trying to set up invoices in a new QuickBooks account and all payments are being declined with code 5008, the error message indicates that the credit card number you entered is invalid.

Here are some steps you can take to fix this issue:

• Double-check the credit card number and transaction information to make sure that they were entered correctly.
• Make sure that the credit card you are using is valid and has not expired.
• Try using a different credit card to see if the issue persists.

If the issue persists, there may be other reasons why your credit card transaction is being declined. Some possible reasons include insufficient funds, unauthorized debit entry, or revoked authorization. In this case, we can contact our support team  to report the issue and get further assistance.

You can still have our assistance if you need one. Just leave a comment below. Have a great day.

The issue appears to be on the processing side. I created an invoice and sent it to myself, then tried to pay it with multiple cards, where one was voided due to “risk check”. This may have something to do with an unknown  checking account showing up as my deposit account. I can’t update the deposit account in my profile either 

I’d like to contact the support team 

Did you ever get to the bottom of this? I’m having the same issue. 

Thank you for reaching out regarding the payment experience you are having with your QuickBooks account, Asjana. To ensure a swift resolution, I recommend contacting our QuickBooks live support team directly.

They can review your account details, identify any potential discrepancies, and guide you through the necessary steps to enhance your experience.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type contact support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For detailed information about the support hours of our QuickBooks Online live support team, please refer to this article: Get help with QuickBooks products and services.

Additionally, you can visit this article Record your payments to credit cards in QuickBooks Online, to explore various methods for recording credit card payments. This will help you effectively track your expenses and maintain accurate financial reports.

We are dedicated to providing you with comprehensive support during this time. As your QuickBooks support team, our goal is to ensure that your online transaction experience runs smoothly. I will keep this conversation open should you require any further assistance.