Not able to update the payment information. Whenever I enter CVV code for a credit card it gets blanked out.

Hello there, kaurharpreet-77.

When you're unable to update the payment details, It's possible that this is caused by an authorization problem or missing information. Let's make sure of the following:
 

• The credit card number and CVV code (usually on the back of the card) are correct. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
• For the CVV code, most cards, like Visa, Mastercard, and Discover cards, have 3 digit code on the back of the card and American Express, have 4 digit code on the front of the card.
• Make sure that there are no special characters or spaces in the credit card number or other data fields.

Then, try to update the information. If you're getting the same result, I'd recommend reaching out to our Customer Care Team for further assistance.

Here are the steps:
 

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Please keep me posted on how it goes, or if there's anything else you need. Thanks.

After I click on "Contact us" I do not get "Let's Talk" or "choose a way to connect"

It's nice to have you back, @CA71,

If you wish to contact our Customer Service, we have a separate process to reach them. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

Enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

To ensure that you'll be assisted on time, please see our support hours.

Provide the issue to our representatives so they can help you update your billing information. Please be reminded to not disclose any billing details in this forum to protect your account.

If you need further assistance with other concerns in QuickBooks, please let me know in the comment. Have a nice day!

my cx and I simply entered the 4 digit code from the front of the card rather than the 3 digit cvv from the back and this worked. amex is a little different. :P