Not enough memory for EXCEL spreadsheet

KRZY4JESUS · ‎January 13, 2019

I'm getting the following message most of the time when trying to start a new EXCEL spreadsheet from one of my reports: Your system might not have enough memory to use Excel. Try again after closing some applications.

I don't have any other Excel spreadsheets open when this happens. This doesn't happen every time I start a new spreadsheet, but there's not pattern to when/why it happens. I'm pretty sure this is not a QB's issue, but I wondered if anyone had had this same problem because QB's is the only place I have this problem with Excel.

Thanks,

Teresa

QBsguru · ‎January 14, 2019

Chances are you have a lot of programs open that load up when you start your computer. You need to turn them off in your start menu. You can also CTRL-ALT-Delete to open up task manager and see what is running in the background.

KRZY4JESUS · ‎January 14, 2019

I've done that, there's usually nothing besides QB's and my email tab open. I don't understand why I only get this message when I'm trying to save a report to Excel in QB's, I use Excel all day long and never get this message anywhere else.

AlcaeusF · ‎January 14, 2019

Hello there KRZY4JESUS,

It will be my pleasure to help you get rid of the error for the Excel application.

I appreciate you for providing us with details about what you did on your end. Since you already tried closing the app through the Task Manager section, let's proceed with repairing Excel.

I'm adding an article below on how you can repair the Office application:

Repair an Office application.

Please feel free to follow up with me here for any additional assistance you need. I'm always here for you.

alopez1 · ‎March 15, 2019

I've got the same issue going on with one of our users, getting the warning: Your system might not have enough memory to use Excel. Try again after closing some applications.

I've gone through the suggestion of re-installing the MS Office suite and re-installing, but still get the warning when trying to send a report to Excel, any other idea as to why this warning is popping up?

Angel

Anonymous · ‎March 15, 2019

Hello alopez1,

The error message you're getting tells either the computer doesn't have it installed or there is damage to the MS Office installation. You can try the following recommendations.

Solution 1: Update MS Office as well as your Windows.

Solution 2: Perform quick repair of the Office installation.

Open a new Word file.
Go to File, choose Account or Office Account.
If you see an "Update Options" item, you have a Click-to-Run installation. If you don't see the "Update Options" item, you have an MSI-based install.

Solution 3: Try saving a sample Excel file on your computer to see if you're still getting this error. If yes, you can try saving a report from QuickBooks using a different computer.

Solution 4: You can reach out to MS Office support team to get further help with the software.

If you have any additional questions, let us know. We'll be right here to help.

SKG4 · ‎December 13, 2021

This isn't a pc error as it is happening on different workstations. Appears to be a QuickBooks bug that needs to be fixed.

RenjolynC · ‎December 13, 2021

Thanks for joining in on this thread, SKG4.

I've checked our records and found no investigation open for this error message. If you've followed the troubleshooting steps above and still getting the same issue, please make sure your MS Office is updated to the latest version. Then, try to start a new spreadsheet from one of your reports

Otherwise, I recommend contacting our Customer Care Team. They can investigate what's causing this behavior and help you fix it.

Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus is available from M-F 6 AM to 6 PM PT. For QuickBooks Desktop Enterprise, we're available any time, any day.

Here's how:

In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
In the Have a Question window, click the Contact Us link at the bottom.
From the Contact Us page, select any topics.
Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

If you want to contact us using a direct phone number, you can check it out in this link: Contact QuickBooks Desktop support.

We got your back if you have follow-up questions or need help with other concerns. Take care and stay safe.

Topics

Training

Community

Resources

Not enough memory for EXCEL spreadsheet