Hi there, heatheroutinen.
Thanks for stopping by the Community, I just checked on the back end to see if this is a widespread issue and it doesn't seem to be a known issue, for that reason I have a few troubleshooting steps I'd like you to try for me. Follow along below.
Step 1: Use an incognito window.
It's likely a result of a browser error. This private window prevents your browser from storing additional cache files that maybe not letting you view your expenses. It's also a good way to check issues caused by a full cache. Please refer to this article for the supported browsers: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....
Step 2: Delete cache and temporary internet files
When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache.
Step 3: Disable pop-up blocker
Sometimes, certain updates will reset the pop-up blocker on your browser. Follow links below on how to turn this off:
If you're getting the same results, I suggest reaching out to our support team for further guidance, they'll be able to properly guide you and figured out exactly what's causing the issue. To reach them, you can check out this link.
Should you have any other questions, feel free to reply below any time. Thank you and have a lovely evening.
