Num column not updating after change.

Thanks for sharing your concern in the QuickBooks Community and adding a screenshot, @Skiman047.

If you already updated the journal entry number but it still reflects the old one, we can run some troubleshooting steps. A minor data issue in your company file might be causing this unusual behavior.

To start, let's update QuickBooks to its latest release. Doing this will ensure you have the latest fixes in your QuickBooks company. Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click Update Now, then Get Updates.
3. Close and reopen QuickBooks to install the update again.

Once done, run an account quick report again. If you're still getting the same results, I suggest running the Verify and Rebuild Data Tools in QuickBooks Desktop. This will help us find the most common issues in a company file and fix them.

In addition, you can also turn off the auto-numbering feature in QuickBooks. Doing this will stop the system from automatically numbering the newly created journal entries. Let me show you how:

1. Go to Edit and select Preferences.
2. Click Accounting, then uncheck the Automatically assign general journal entry number box.
3. Select OK.

Moreover, you can customize reports in QuickBooks Desktop to easily focus on the details that matter the most to your business.

If you have additional questions about updating numbers in the Num column of your quick reports, just add them to the thread. I'd be glad to provide further assistance. Have a good one.

I did that before posting here.   after 10 minutes of asking me every question under the sun, they said they couldnt help me.  less than useless.  

Unfortunately, that didnt work.  Still shows MDM in the quick report, but when you click into the transaction, there is no MDM.  I dont know how QB is doing this, but the owner brings this up multiple times a day asking why its not fixed, so i need someone to help me get this resolved. 

Unfortunately that didnt work.  I need to figure out why this is happening because the owner is now asking me multiple times daily why this isnt fixed.  Please help me resolve this. 

Unfortunately, that didnt work.  Still shows MDM in the quick report, but when you click into the transaction, there is no MDM.  I dont know how QB is doing this, but the owner brings this up multiple times a day asking why its not fixed, so i need someone to help me get this resolved. 

Thanks for getting back with the Community, Skiman047.
 

Since incorrect data is still displaying on a report when it shouldn't be, you can use your Verify Data utility to troubleshoot further. This identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.
 

Here's how it's used:
 

1. Click Window, then Close All.
2. In your top menu bar, go to File.
3. Choose Utilities.
4. Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.
 

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.
 

Here's how:
 

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If your report continues displaying incorrect information after performing each troubleshooting process, you'll want to continue getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I'll be here to help if there's any additional questions. Have a lovely Wednesday!