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I have an old 2015 GENJRN deposit that was recorded before my taking over QB. The item cleared through the bank but not in QB. It should be listed as DEP not GENJRN and not sure why the person entered this way.
What is the easiest way to resolve without causing off balance in Recon Report? Thank you!
Solved! Go to Solution.
I'm here to guide you in handling uncleared entries, CreoleHB.
We can manually mark the journal entry as cleared in QuickBooks Desktop since this transaction has already been settled in real life. Take note that if you want it to show as DEP instead of GENJRN in the records, you'll have to delete the JE and recreate it as a deposit.
Once done, follow these steps to set its status as cleared:
After that, we'll have to perform a mini reconciliation to make a correction. This assumes you know the ending balance from the most recent reconciliation, putting the previously unreconciled transactions back without affecting the cycle that they follow. Here's how:
Finally, here are some articles that you can read to learn what to do if your accounts in QBDT don't match your bank statements:
You can always drop by in the Community if you have more banking questions. It's always our pleasure to assist.
I can give you some options to fix an uncleared transaction in QuickBooks Desktop, @CreoleHB. Let me share more details and guide you through the process.
When a transaction is created as a journal entry, it will be labeled as GENJRN in your Chart of Accounts and can't be changed to a deposit (DEP). Performing the reconciliation will surely affect the account balances.
If you want to modify GENJRN to DEP, you can delete the JE and recreate it as a deposit.
Before making any changes to the account, make sure to create a backup copy of your company file. This helps you restore data easily if you ever run into problems.
Once everything is in order, read this module if you want to personalize reports in QBDT: Customize reports in QuickBooks Desktop.
Stay in touch for more assistance with banking or QuickBooks. We're here to back you and your business. Take care always!
Thanks for the reply, I need to better understand how to then clear it from the recon file. It still shows as a uncleared transaction. How can I fix this so it is also cleared or canceled out?
I'm here to guide you in handling uncleared entries, CreoleHB.
We can manually mark the journal entry as cleared in QuickBooks Desktop since this transaction has already been settled in real life. Take note that if you want it to show as DEP instead of GENJRN in the records, you'll have to delete the JE and recreate it as a deposit.
Once done, follow these steps to set its status as cleared:
After that, we'll have to perform a mini reconciliation to make a correction. This assumes you know the ending balance from the most recent reconciliation, putting the previously unreconciled transactions back without affecting the cycle that they follow. Here's how:
Finally, here are some articles that you can read to learn what to do if your accounts in QBDT don't match your bank statements:
You can always drop by in the Community if you have more banking questions. It's always our pleasure to assist.
Thank you. Deposit cleared with these steps. Now let's hope next month I am not off balance the same amount as the cleared deposit.
Thank you for routing back here, @CreoleHB.
I'm thrilled that my colleague was able to resolve your issue. We'll continue to offer great customer service.
If you have additional questions, never hesitate to post again in the Community or reply to this post. We'll be willing to extend a hand. Take care and enjoy the rest of the week!
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