On the android app, when I create a new customer, the keyboard disappears after each letter I type within the customer name field. It's only in the name field.

Hello there, jdemeo1.

I can only imagine how inconvenient this can be for your business, especially when adding new customers to the system. I'll help you make sure this issue is resolved so you can add new customers seamlessly.

We'll begin by performing troubleshooting steps to address any underlying app issues. To do so, let's clear the data for the QuickBooks Online mobile app first.

Here's how:

1. Press and hold the QuickBooks Online Mobile app icon, then select App info.
2. Click on Clear data at the bottom part.
   
3. Then, hit Clear all data.
   

Once done, check if you can now add customer information without issues. You can also reboot your device before opening the QuickBooks Online Mobile App.

If the issue persists, you can uninstall and reinstall the mobile app. This can help you get a fresh installation that can help resolve any persistent issues related to outdated or corrupted app data. I've added this article as an additional resource: Fix common errors in the QuickBooks Online mobile app for Android.

Let me know if you have other concerns or have follow-up questions about customers in QuickBooks. I'll be happy to assist.

That worked, thanks for your help!

You're welcome, @jdemeo! 

I'm glad to hear that the troubleshooting steps provided by the previous representative worked for you. It's always great to know that we were able to assist you effectively. 

If you have any further questions or need additional help, please don't hesitate to reach out. We're here to assist you in any way we can.