cancel
Showing results for 
Search instead for 
Did you mean: 
redsandferfa-gma
Level 1

On the products list, Not all product quantities updating after receiving a PO, but if you go into the products details, the right quantities are shown

Let me explain. I am changing from Zoho to Quickbook and doing everything "Manually". I uploaded all my 20 some products using the QBO template, all good so far, after that, I started creating PO's and right after I receive the PO's and mark it as paid, But when I see my products quantity on hand, on the list of all products and services, they all show 0, but if you click on products details, it shows the right quantity on hand. To be able to update the quantity on hand of the product, I need to go to the details, then pretend I am modifying any field, click save, and that is when the quantity on hand on the products & services page updates to the right amount. I am having to do this with every single product every time I receive a PO's and convert it to a bill.

Also, I have noticed that if I run a report on the products, the wrong quantities are shown, but if I click refresh they update to the right amount, but if I go out of reports and back in, again, the wrong product quantity is shown again.

In case someone from quickbooks come and try to tell me that it is my browser or computer. I have tried on Safari, Firefox and Google Chrome using 3 different computers and nothing seens to work, only way for the quantities to be updated is to go into each product and pretending I am modifying something, and only after savibng changes is that the quantity updates for good.
3 Comments 3
JoanaC
QuickBooks Team

On the products list, Not all product quantities updating after receiving a PO, but if you go into the products details, the right quantities are shown

I'm happy to assist with your products and services quantity showing the wrong amount, Redsand.

 

Every received PO should update your quantities on hand. However, after marking the PO as paid, your products and services are not updating, and since you've mentioned that you have performed the initial troubleshooting.

 

 I suggest contacting our support to investigate the issue further, as they can pull up your account and guide you to fix this. 

 

Here's how: 

  1. Click Help(?).
  2. Select Contact Us.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Moreover, let me share this article to help you manage your products and services into group categories: Group products and services into different categories in QuickBooks Online.

 

Don't hesitate to reply on the thread if you still have questions about your products and services. Have a great day.

redsandferfa-gma
Level 1

On the products list, Not all product quantities updating after receiving a PO, but if you go into the products details, the right quantities are shown

Great, if only someone could help me out with this, since Wednesday I have been trying to get help, had to schedule calls with the help desk, both persons disconnected the call after they couldn’t help me and to make everything worst QuickBooks has no support at all on weekends, so I have a week late of invoices, having to write everything on a piece of paper, while someone from QuickBooks feels like helping me

redsandferfa-gma
Level 1

On the products list, Not all product quantities updating after receiving a PO, but if you go into the products details, the right quantities are shown

i had two expert desk calls since last Wednesday, both agent were not able to help me. The first one was rude, the second one was not helpful at all, and then the weekend came and QuickBooks has no support at on the weekends.

 

What an absolutely bad service

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us