Overpayment to vendor paid back to credit card QB Desktop Pro 2018

You've come to the right place, @mrb2022.

We can record the refund in QuickBooks Desktop and balance your transaction flow.

Here's how:

1. Go to the Banking menu, then select Enter Credit Card Charges.
   
2. From the Credit Card drop-down arrow, select the credit card account.
3. Select the Refund/Credit radio button.
4. Choose the appropriate Vendor name and enter the Date, Ref No, and Amount.
   
5. Enter an appropriate memo to describe the transaction.
6. Select the Item tab if you return an item, then enter the Items and Amounts from the refund.
7. If the refund does not have Items, select the Expenses tab, select the appropriate Accounts, and enter the Amount.
8. Hit Save & Close.

I've added an article that'll help you handle your future tasks about recording your vendor's credit: Transfer and apply credit from one vendor to another in QuickBooks Desktop.

You can post an update if you have any other questions regarding refunds in QuickBooks. I'll be happy to share some more information. Take care.

After trying this, the balance on the vendor account is zero but the items are still in the open balance report and therefore, available to pay on the "Pay Bills" screen.

Appreciate the update, @mrb2022.

I'm here to help make sure you're able to fix the balance of your vendor account in QuickBooks Desktop.

Yes, entering credit card charges will zero out the available balance of your vendors and you'll see the items that need to be paid. Therefore, we'll have to enter a payment transaction using the recently created credit card charges to get rid of the bill to be paid.

To do so, simply open the bill you've identified which is now available in the Pay Bills screen, and click the Set Credits option to apply the credits and close the bill payment.

However, I still recommend contacting your account in case you need a thorough discussion of the affected account in these transactions. If you haven't yet, here's a link you can use to find a bookkeeper near you: QuickBooks Certified ProAdvisor.

I'm also adding this reference for all the features and functions of QuickBooks you're entitled to utilize: Help Articles in QuickBooks Desktop. In this reference, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

I've got you covered if you have other questions aside from working with your company data in QuickBooks. Use the Reply option below to leave a comment and don't forget to include my name, @JonpriL. Take care always and stay safe!