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gfrench1976
Level 1

Paying payroll tax

When I go into my payroll tax center I'm unable to pay my tax.  When I get to the page to record Payment (it looks like the page has been updated since last week) and I try to record payment I get a pop up that says "Oops! We found a problem.  Give us a few minuets and try again....this has been going on all day.  Anyone else having this issue?

1 Comment 1
Mark_R
QuickBooks Team

Paying payroll tax

It's good to see you here in the Community, @gfrench1976.

 

We currently have an ongoing issue where users are getting errors when paying payroll taxes in QuickBooks Online (QBO). Rest assured our product engineers are diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide a workaround to pay your payroll taxes. You can also share this investigation number for easy tracking: INV-68714. To reach our support team, please follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

You might also want to read this article: Payroll Tax Compliance Links. This will help you know what you need to pay and file your taxes in QuickBooks.

 

Thank you for your patience while we work for a fix, @gfrench1976. Keep in touch if you need any more assistance processing payroll or paying taxes. I've got your back.

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