I see how much you want this issue resolved about payments not deposited correctly to your account, @Blanger. However, the best step we can do is to contact our support team again.
By reaching out to them, they can create an investigation and report this to the next level of help. They have the necessary tools to ensure that your account is accessed and reviewed safely. Here’s how you can contact them:
- Sign in with your QuickBooks Online company.
- In the upper right corner, click on the Help icon.
- Select Search, then click Contact Us.
- Write your issue or concern and Continue.
- Select what support you would like to contact.
For more information, refer to this article: Contact Payments Support.
Additionally, if you want to refund your customer's payment seamlessly, please read this article for guidance: Void or refund customer payments in QuickBooks Online.
The Community space is always available if you have further questions about payment deposits in QuickBooks Online. I'll make sure to help you out anytime.
