This answer simply states the current requirement.  It says nothing as to the REASON qbo does not make the accounting change automatic when the bank information change is made in payroll.  This reply is a NON ANSWER.

It is 2023 and nothing has changed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

In QBO there is an entirely different section in your settings for Payroll. This is where you set up your Federal and State taxes, the payroll bank account you're using for tax payments and payroll checks, etc. If you do not update the banking information in these settings when you change your bank account, then QBO will continue to take the money from the account you established in there. Please note: You need to make sure that you have no outstanding tax payments or payroll checks before you update this account so be sure all transactions have cleared that account first before making any changes.  Also note that before you can begin using this new bank account that QB has to verify your new bank account which can take from 1-3 days. When you start using the new account and you run payroll, check the top of the screen to make sure you select the correct/new account the money is coming from.  Hope this helps someone out there!  Jennifer M. QuickBooks Online Payroll Expert/ProAdvisor

Hi Noah. I found a workaround. I used the "old account", as the expense category in the downloaded bank transaction and it created a defacto journal entry of a debit to the [in my case] default cash account and a credit to my actual bank account. I was then able to reconcile both accounts. 

Hi there - did you ever figure out what the entry should be to get it to 0 out?

Thats what is happening for me

its matching thru the correct bank acct but also withdrawing it as well from an inactive acct. This inactive acct is in a negative

I have had to do a transfer of funds from working acct to 'wrong' acct - bring that balance to 0

then 'match' the transfers in my bank feed

I was having issues with quickbooks and scotia connecting- when it started working, since february, this issue started

My payroll posted to the wrong account that has no money in it-can I fix this before it draws from that account in 2 days?

Thank you for being a part of this conversation, @RachelR42.

Let me share some insights into handling the paycheck posted to the wrong account.

If the payroll bank account you use was incorrect, we can void or delete the transaction. Then, modify the account with the correct one. For detailed steps, you can utilize this resource: Change your payroll bank account. After, you can simply issue a paper check for your employee to receive the pay on time. 

If it's the correct account but was posted to the wrong bank, let's ensure to correct this on your payroll preference. Then, enter payroll manually as journal entries. To ensure the accuracy of the amounts, you can generate a payroll report as a point of reference. This will allow you to utilize the information during the account reconciliation process.

To create a Journal entry, follow the sequential steps provided below:

1. In the left menu, select the + New icon. 
2. Choose the Journal entry. 
3. Enter the paycheck date, under the Journal date.
4. Fill out the necessary information. 
5. Click Save and Close. 

I suggest checking with your accountant on what specific account to use when recording the transaction to verify the accuracy of your books. 

I've also added these articles to help manage your payroll transactions in QuickBooks: 

• Year-end guide for QuickBooks Online
• How to Run Payroll.

Should you have any further inquiries about the payroll check, don't hesitate to post a comment. I'll be here to provide you with assistance. Take care!

Agree with all these comments.  Just succeeded in merging the new bank account "made up" by Quickbooks when I initiated automatic download with the bank account I actually use, and this seemed to work. Hopefully I won't have this problem next payroll period

A major fail. Desktop version allows users to change accounts on anything. On-line version doesn't. Makes for very frustrating hours when a user makes an error. Too unforgiving.

Having the same problem with payroll tax payment - paid it on-line myself, but had to say I printed a check. Now, I can't change that.

I am having this problem also.   Intuit  Payroll is posting payroll to an old account.  It took a few months for me to realize this was happening but I resolved it by unreconciling back to the month, then going into AR and changing the bank from the old bank to the new bank.  I then went into reconciliation and deleted the transaction I put in there to help reconcile.  I don't need that now because AR will put the Payroll transaction into my reconciliation page. Then just reconcile as usual.  Continue to the next money.  You can do all the months that were in error at once but I prefer to do them one month at a time just to keep all straight.  Hope this works for you.  I'm in desktop Enterprise.

They have no clue what to do.  

I have desktop enterprise.  I have changed my default bank in Preferences under "checking" but in Preferences, checking, company preferences there is a "Open the Pay Payroll Liabilities form with:   There is no selection for a Business "NON-Pay" Account.  how do I change this from my old bank "non-pay" account (which is not listed in the drop down menu) to the new bank "non-pay" account.  Where is this coming from?

I understand the importance of resolving this issue promptly to ensure that your payroll is debited to the correct account, Carolexx.

To ensure timely resolution of this issue, I suggest contacting our Customer Support Team. They will be able to securely access your account and investigate the root cause of the problem. Additionally, they can assist you in reverting to your previous bank account if needed.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

Please know that we're always here to provide additional assistance to ensure payroll transactions are posted correctly. Get back to this forum if you have additional queries related to the program. Rest assured. We've got you covered. Keep safe!

Almost 4 years later and still no solution.  Pathetic.  Quickbooks is awful!  

I have a great idea.  How about the Quickbooks Team stops posting these incredibly idiotic, generic responses that don't actually resolve a very concerning issue that 100s of users have posted about online and actually figure out a real fix.  We all know how to fix it going forward... the issue is when you already made the mistake that quickbooks shouldn't even allow to happen in the first place.  Then the payroll posts to one bank account and actually gets funded out of another.  Why even allow a user to select a separate "accounting" account?  It should match the actual account funding the payroll.  How hard is it to just allow users to click on a check and change the "accounting" account after the payroll is posted?  Seems really simple.  

Queue really uninformed, tone deaf responses from the "Quickbooks Team" 

I have this same issue. Have spent many hours on the phone with QB support still with no fix. Could you give a step by step way to merge the bank accounts? Please!

I'm here to make sure you never experience the same thing again. Let me assist you in merging bank accounts, GM20161.

If you are using QuickBooks Online (QBO), the system moves all the data into the one you want to keep and removes the duplicate when you merge accounts. Our recommendation will depend on which one you prefer to retain and continue using in the program. If you want to continue using the account connected to bank feeds, we need to merge the old bank account. This depends on your preference in managing the chart of accounts.

We can still link the old one to online banking if you prefer to retain it. Let's make sure to choose the existing old account when connecting the account to bank feeds to avoid duplicates. Please be aware that account mergers are permanent. This cannot be undone later. The procedures for merging accounts are listed below:

1. Choose Accounting on the left menu and click on Chart of Accounts.
2. Look for the account you want to keep. Then, tap the drop-down arrow next to View register and click Edit.
3. Take note of the account details and hit Cancel.
4. Look for the account you want to merge. Then, tap the drop-down arrow next to View register and hit Edit.
5. Change the account name and click Save.
6. Press Yes to confirm the merging process.

You can check out this article for more details: Merge accounts, customers, and vendors in QuickBooks Online. Please be aware that when merging accounts in QuickBooks Online (QBO), all previous transactions will be transferred to the account you intend to keep. Then, ensure you've preserved any reconciliation reports that the account may have. Transactions are kept on the merged account and continue to be reconciled in this manner.

You can also reach out to your accountant for additional advice to ensure your records remain accurate. Here’s information that can help organize your chart of accounts. It provides tips to ensure everything is correct and easier for you to access financial data.

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you familiarize the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Know that our door is open 24/7 in case you need further assistance with this. You can also mention me in the comment section below. This way, I'll be notified and can help you right away. Take care always.

I cannot even set the correct account because I have several accounts connected and the all say ********** without even showing one single digit to be able to choose the correct one. Genius

Also the "merge accounts" option will not work because I use both the account that's wrong and the account that is right

Hello there, @thatoldshopalaska.

I would love to help you with your concern being unable to choose the correct bank account, as you can only see ********** in QuickBooks Online.

Before I can do that, it would be helpful if you can provide more information about it. What are you trying to do when you encounter this issue? What bank are you using? This way, I can look further if there are reports about the same issue.

Let me know by clicking the Reply button below for more information. I'm always here to help. Have a great day.

Hello.  

We have been paying our employees and contractors via Direc Deposit of our main bank account but the payments were recorded in 2 bank accounts. I cant use the balance sheet because one of the accounts is in the negative. Why would QBO record payment to my other bank Account when it was never the case. I cant delete the duplicated Direct Deposits. Why QBO, why? I been going to bed 2 to 3am for the past month. People have been posting about this since 2018. I already reconcile all my accounts and delete my work, re do all the matching and still I cant get rid of the duplicated direct deposits. This is suppose to be easy not so fustrating. 

I can only imagine how challenging this situation must have been for you, beyondcooling.

Let me make it up to you by ensuring you can get rid of the duplicate direct deposits.  

I appreciate you for performing the troubleshooting steps to resolve this. Since the issue persists, I recommend contacting our QuickBooks Support Team. They have full access to your account and can review the Direct Deposit logs made. They can also provide steps to handle this and ensure you can reconcile your account. They can also determine its cause to ensure it won't happen again.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Hit Get help from a human.
6. You can either select the Chat with us or Have us call you option.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. 

That didn't work. I was told I have to hire a Quickbook Accountant to fix it.