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info-bncshipcent
Level 1

Please help. A payment received via my quickbooks invoice, is stuck in Accounts Receivable account. I need it to be in the Checking account so that it can be reconciled.

I use Quickbook to send invoices to customers. Some will pay directly from the invoice and Quickbooks will post the payment in the chart of accounts (Checking). This time, it posted the payment in the Accounts Receivable account. It will not allow me to change it in any way.
1 Comment 1
DHeraV
Moderator

Please help. A payment received via my quickbooks invoice, is stuck in Accounts Receivable account. I need it to be in the Checking account so that it can be reconciled.

Welcome to the Community, @info-bncshipcent.

If you're using QuickBooks Payments to receive online customer payments, you can change the accounts where funds are directly deposited in the Merchant Service Center. 

Here's how:
 

  1. Log in to your QuickBooks Payments account.
  2. From the menu, select Account, then Account Profile.
  3. Go to the Deposit Account Information section, then select Edit.
  4. Select how you want to receive the code (text or voice call).
  5. Enter the code in the pop-up window.


     
  6. When prompted, enter the Account Type followed by the Routing/ABA Number and Account Number, then click on Submit.

For detailed information, kindly visit: Update business and account info for QuickBooks Payments.


However, if it still has the same result or you're using another service provider, I recommend contacting our QuickBooks Online (QBO) Support Experts. They have tools like screen-sharing that will help them identify why the invoice payment is posted in the Accounts Receivable instead of the Checking account.

Moreover, I'll also share this link where you can search for articles to guide you to add, organize, and send invoices in QBO: Help Articles for Invoices and Payments in QuickBooks Online.

Feel free to leave a reply if you require further assistance with changing the accounts for the invoice payments in QBO. The Community team always has your back. Have a good one.

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