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Kahuna
Level 1

Problem w switching from one use to multi user

We recently upgraded to Enterprise 24. Trying to get into multiuser mode and keep getting error messages. 

-6190, -816. Thanks for your help 

2 Comments 2
4Gal
Level 11

Problem w switching from one use to multi user

Open the sample file and try switching it to multiuser mode. Did you encounter the same error message?

Kurt_M
Moderator

Problem w switching from one use to multi user

We appreciate you reaching out here in the Community space, @Kahuna. We'll share details to help you get through this and switch to utilize the Multi-user mode inside QuickBooks Desktop (QBDT).

 

Looking at the error message that you provided, we recommend utilizing the QuickBooks Tool Hub. It helps you address common errors that you encounter when using the program. We'll outline the steps below to get you going:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

See this page for more information: Repair your QuickBooks Desktop for Windows.

 

Moreover, here are some articles to help you manage your data on a server or host them in multi-user mode:

 

 

It's been a pleasure to have you here today, @Kahuna. Feel free to comment below if you need assistance setting up the multi-user mode inside QuickBooks. We'll be here to help you out again. Have a good one.

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