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We appreciate you informing us about the QuickBooks grey screen after saving product categories when adding, editing, and deleting product categories. I'm here to direct you to the appropriate support who can provide you with further information and add you to the list of impacted users, NextgenBuildingCo.
I've checked here on my end and found out that there's an ongoing investigation on QBO that freezes up after adding a product category. Our engineers are aware of the issue and are in the process of being prioritized/investigated.
In this case, I recommend reaching out to our Technical Support Team. They'll add you to the list of affected users then you'll receive an email notification once we resolve this. You can also provide this investigation number (INV-88923). Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support hours, open this article: QuickBooks Online Support. I'll also share these articles to track how much you make and spend on each product or service:
- Add product and service items to QuickBooks Online
- Set up and track your inventory in QuickBooks Online
We appreciate your patience as we work on resolving this issue. Please keep us posted if you have any concerns. We're always around anytime you need further assistance. Keep safe!
