Product/Service not loading when importing time to a customer invoice - QBO

How has every other question been answered on this forum except this one?
Can someone please give an update?

This bug completely ruins the functionality of QB Online integration to QB Plus... I'm paying thousands a year for a service that doesn't work and I'm not receiving any support on the phone, via email, and now this forum.

I hope someone can sympathize with my frustration and attempt to reconcile this issue.  

I know how important it is to import time entries and synced them to the correct line items for your invoices, @MatthewDupuis.

We have an ongoing investigation about the changing service item on billable timesheets in QuickBooks. I'd recommend contacting our QuickBooks Support Team to notify you once this issue is resolved. Rest assured that our engineers are working to fix this.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

For now, you can manually change the incorrect items that synced to the correct ones.

In the meantime, you can manually add the late fees to your invoices. For the detailed steps, please see this article: Apply Late Fees as a Line Item.

Additionally, I've added an article that'll help you learn about how to automatically or manually remind customers when the invoices are soon to be overdue: Set up Invoice Reminders.

Please keep us posted if you need assistance managing your sales transactions. We want to make sure your record is accurate.

I don't think you are understanding the issue. It's not that 'some' of the syncing isn't working... it's ALL of the syncing. Every time item is wrong. They ALL default to 'hours' instead of the service line item.I will have to manually override each line item.

With 10 consultants on my team billing full time, this will be 20+ hours of manual work to override/enter each line item. That's not a solution. 

I don't need articles on adding late fees to my invoice, I need QuickBooks to acknowledge this issue and give me an the plan to have this issue resolved. 

Hello,

This issue is still unresolved. Any update on the outstanding 'open ticket' would be great. Invoicing in coming up soon (beginning of the month) and I'll have to do 20+ hours of manual invoicing if this isn't resolved. 

I understand the urgency of resolving this issue, Matthew.

As per checking, our engineers are still looking for a permanent fix to address the ongoing investigation (INV-81249) about incorrect service items when importing timesheets into QuickBooks Online (QBO). Since we've already added your company to the list of impacted users, rest assured you'll get an update once they resolve the issue.

Furthermore, you'll want to record payments in QBO to mark the invoice as paid. This way, the invoice won't show as open in your reports and balances your accounts.

We'd appreciate your patience in this matter, Matthew. If you have additional questions about importing time to an invoice, please let us know through the comment section below. We'd be glad to help you further.

I am having the same issue. I also posted about this. I have had to go back to manually correct the service for ALL of my employees in order to submit invoices correctly which has been extremely frustrating. Today, I can't even do that. The screen keeps going gray. It's ridiculous! Have you found a fix?

No, there is still not a solution for this issue. Instead, every two weeks, I receive an automated email from QuickBooks support that says "We are working on this issue". They have no problem taking my payment each month for each employee linked up to Time - even when the service simply does not work as advertised. It's been a few months now... incredibly disappointing. 

Allow me to help you through this time, mgilkessmith and MatthewDupuis.
 

QuickBooks' performance impacts your business workflow. That is why it is important to have it work efficiently from time to time. However, the investigation is still in progress. Rest assured our team is working on and we'll provide a solution as soon as possible. 
 

While our engineers are working on a fix, we can perform a few steps to isolate the gray screen on your end. Here's how:
 

1. Log in to your QuickBooks Online account in a private browser.
   Google Chrome and Safari: Ctrl + Shift + N
   Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
2. Clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
3. Use other compatible browsers in QuickBooks Online.

Post another one below if you have follow-up concerns. I'll be around to help in any way that I can.

Sarah,  

As politely as possible, I need to tell you that your response is completely out of touch with the actual issue with Time/QBO integration. The 'grey screen' reference is the fact that all data that should come over from Time to QBO doesn't integrate. The data from Time completely gets wiped out the minute you 'add' the time in QBO invoicing as the 'default' service is 'Hours' instead of the service tied to the invoice. If you would like me to show you the issue, please advise. I would gladly hop on a call with you and share. 

Has there been a resolution to this? I am having the same issue and I also now cannot change the service manually. 

No, unfortunately... and no response from QuickBooks other than "we're working on it". I'm surprised this isn't a high priority ticket item for their team as it's affecting any user who has consultants/contractors on their team and want to use QuickBooks Time as a time-tracking service. 

They're still charging me each month for QBO and Time even though the integration simply does not work.